Privacy Policy

Dial Ready Pro is a standalone practice tool. It is not a CRM, a lead list, or a source of real prospect information. It is designed to help you rehearse cold and warm prospecting calls with AI-generated personas.

• Name and email address you provide at sign-up
• Authentication records (sign-in events, password reset events)
• Subscription status, plan, and Stripe customer identifier
• Practice-session history (persona, mode, duration, outcome)
• Practice transcripts (typed messages and voice transcriptions)
• Scores, XP, outcomes, and usage counts
• Onboarding acknowledgments and technical events
• Support and data requests you submit through the app

Payments are processed by Stripe. Dial Ready Pro does not store complete credit or debit card information. Stripe may process billing, fraud-prevention, tax, and payment data under its own privacy policy and terms.

• Your microphone audio is used to transcribe your practice response.
• Raw microphone recordings are not intentionally retained on our servers permanently.
• Generated prospect audio may be temporarily delivered to your browser for playback.
• Transcripts and training results are retained as part of your session history so you can review them.

Practice content (typed messages and voice transcriptions) may be processed by third-party AI service providers to generate persona responses and coaching feedback. AI output may be inaccurate, incomplete, or inappropriate. You should independently evaluate all feedback before applying it to real prospecting.

Do not enter any of the following into practice sessions or requests:

• Real prospect names
• Phone numbers
• Addresses
• Dates of birth
• Medical information
• Social Security numbers
• Bank or payment details
• Carrier application information
• Policy numbers
• Mortgage account numbers
• Any other confidential or sensitive personal information

If you enter such information anyway, you accept responsibility for having done so and we may remove or truncate it at our discretion.

We use cookies and browser storage strictly for authentication and essential application functionality (keeping you signed in, remembering your active session). We do not currently operate an advertising or third-party analytics cookie configuration.

Dial Ready Pro retains account and profile information, practice transcripts, AI-generated replies, and feedback while an account remains active. Following a verified account-deletion request, this information is removed from active Dial Ready Pro systems within 30 calendar days.

A signed-in user may also request deletion of practice history without deleting the entire account. Practice transcripts, AI replies, feedback, scores, outcomes, and related session-history details are removed from active systems within 30 calendar days of verification.

Dial Ready Pro does not permanently store raw microphone recordings. Audio submitted during voice practice is processed for transcription and playback and is not written to Dial Ready Pro's database or file storage.

Dial Ready Pro may retain limited checkout acknowledgments, onboarding acknowledgments, subscription references, refund records, and minimal voice-usage evidence for 6 years after account closure or the final relevant transaction, whichever is later. These limited records may be retained for billing, fraud prevention, dispute resolution, contractual documentation, and legal compliance.

Ordinary technical and general support requests are retained for 2 years after closure. Billing, refund, privacy-rights, account-deletion, and legal-dispute requests are retained for 6 years after closure.

Information removed from active Dial Ready Pro systems may remain temporarily in service-provider logs or managed backups until those records are overwritten according to the provider's retention schedule. Dial Ready Pro may retain information longer when required by law, necessary to resolve a dispute, prevent fraud, or enforce an agreement.

Users may submit account-deletion and practice-history-deletion requests through the authenticated Data & Support Requests page.

We use reasonable technical and organizational safeguards, including transport encryption, authenticated access, and row-level access controls. No system can be guaranteed absolutely secure.

Signed-in users can submit requests through the app for:

• Account data export
• Practice history deletion
• Account deletion
• Billing support

Dial Ready Pro is intended for licensed and prospective life-insurance producers and is not directed to children under 18. Do not use the service if you are under 18.

Dial Ready Pro is U.S.-focused at initial launch. If you access the service from outside the United States you do so at your own initiative and are responsible for local compliance.

We may update this policy from time to time. The effective date and version are shown at the top. Continued use after an update indicates your acceptance of the updated policy.

Questions about privacy or data: support@dialreadypro.com.